GermanService Cancellation and Refund
You can cancel service for a full refund within 14 days from the time of your first access.
After 14 days you can also cancel service and get a partial refund if you prepaid for 90 or 365 days. In this case the refund will be proportionate to the amount of service used (full price will be deducted for each month the service was used). For example if you want to cancel annual service ($299.99) after 3 months of use and the price for one month of the service is $29.99, the refund amount will be $299.99 - (3x$29.99) = $210.02.
Once your cancellation request is received, refund will be processed and a credit will be automatically applied to your credit card or original payment method within 7 days. Please note that depends on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
If you decided to cancel service and want to speed up the process, please fill out this cancellation form.